Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of clickandpick.eu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***r –
Wery fast delivert. Аfter payment less than 14 days. Good
G***i –
All right, after the first use,no burning food.
J***z –
great
Customer –
Delivery in 10 days.
Y***d –
Good
D***v –
Thank you very much. I recommend to all, the good store
T***k –
The mat is tight enough, each is packed separately. Mat sizes 38/32 cm
O***v –
Thanks,good product and work just amazing
G***e –
really impressive, Quick and easy to use.
K***f –
Super delivery before the deadline given in the time for delivery. I recommend
P***k –
Functionality is usefull specially when you prepare food for BBQ.
G***t –
It’s ok
Customer –
It’s just as it looks in the picture I’m glad I recommend it, very useful Delivery was a few days before
Customer –
12 July 2020 ordered 22 July within tidy beautifully packaged
Customer –
Delivery to Nizhny Novgorod a week. Very fast. The quality of the rug is excellent. I will definitely order more
G***r –
Came quickly to 3 weeks in Ukraine. Corresponds to the description, everything is whole. Satisfied, I recommend the seller.
D***i –
Tested Mat and it works very well. What true are the opponents of Teflon but each has a choice of what to use
E***m –
wwwooowww 1 week. very fast shippment.
C***n –
All is well!!
J***S –
Thank you! The package arrived yesterday!
P***a –
The product is well packaged, great to use. I did not believe that you could fry meat on it and the coaster would not be damaged. I recommend
V***v –
Have not been in practice, and so it looks nothing
It’s the –
Great rug! nothing burns, I advise
V *** v –
A satisfied woman,amazing mats,my husband love this,specially when he making the BBQ .
Y***n –
Has not yet used, by the size of a standard baking sheet, does not smell
E***l –
Product received very quickly serious seller
P***a –
All right. I received the package in very good condition. In my opinion, it was delivered quickly, largely thanks to the seller. Thank you very much. How does the foil behave on the grill I will write later when I start using it.
A***k –
Very good film checked and ordered for all friends just great
K***z –
Goods as described. Fast shipping. I recommend this store.
E***s –
Great mats. Took 25 days before they arrived. No problem.
S***a –
All is well. Tried it at the stake, it turned out super!
L***l –
Haven’t tried it yet, but it looks good. Delivery to the Moscow region – 2 weeks
L***a –
A good thing
M***o –
Gorgeous rugs! Ordering for the fifth time!
V***v –
All is well. Haven’t used yet
I***z –
Everything is fine, the product is of high quality, I recommend the seller.
R***r –
Received, thanks! I hope they will function, evaporated to wash the grill
Y***a –
The package arrived in 2 weeks, I order a second time, I recommend the seller
M***h –
Feels really a little thicker than I bought elsewhere. It was thin and exfoliated. Although it worked in this form :). This one has not yet been tested so hard. But I hope everything will be better
R***r –
Goods received quickly
L***a –
Thank you for the delivery and excellent product. Thick, the quality is very good.
M***a –
The mat came in the period of the declared period. Size: 33 cm by 40 cm. Black color. Oven test, stood at 180 * C-30 Min, sand pie. (Then already “caught up” that you can oven, just on the reverse side of the paper and do not bother with the mat. But… as they say, smart thinking passes as an ambassador…) Thank you.
K***n –
ok
D***y –
All Super recommend.
D***v –
Everything is clear, not miato is not broken, thank you very much
B***t –
Works fine. Delivery lasted very long
R***e –
Good to come and well packed
S***s –
I have the wrong article confirm! Instead of 5 I have 10 attached!
L***k –
Good mat, but in the order of 5 pieces only came 3. waiting for a refund for 2 unsent
B***l –
According to the description, I can. Recommend this product
K***i –
Mats super, fast shipping
A***v –
The goods on the territory of the Russian Federation are not tracked. And so the goods of excellent quality, took on the replacement of the previous one.
O***a –
The mat is not bad, almost not mint came. Gingerbread and cookies are removed from the mat well
A***s –
Excellent product and very reliable store, shipping sooner than expected.
D***n –
Disgusting packaging, everything fell apart in the mail. It was an act. Mats are good, but this store does not recommend taking.
N***a –
Good Teflon mats. Don’t confuse with selicon mats. it’s different.
R***n –
Mats are excellent, satisfied, until I tried, but I already ordered them. The goods came quickly. Seller recommend.
Customer –
Compatible with description listing. Recommend
A***e –
Good non-stick thick carpet, complies with the description. I did not test it on a barbecue but just in the oven;)
L***t –
Excelente
E***a –
Food does not burn
A***k –
Good aptitude
C***g –
I haven’t tried it yet, I don’t know if it’ll withstand high temperature of a barbecue, but for now it meets expectations
J***e –
The goods and its delivery time are perfect.
Customer –
Fantastic fast delivery. The goods look quality.
D***a –
ok
R***o –
Great. Holds the juice of the meet and fish, só it wont dry. Very happy
S***S –
Fried a couple of time,normal passed the first check. Then washed and can be further used. Let’s see how much is enough ….
A***l –
I was a bit worried about the size, but it was fine and mom loves it.
Customer –
The goods themselves are good, took themselves and for gifts. Packing sucks. It came quickly, but the whole package was smoky, and on two sides, as soon as everything on the way did not get confused-it’s not clear. It was packed in a black tonusenky bag, the tape was brought a little and sent…
H***n –
All as in the description but has not yet used
V***h –
Just super mats, I order not the first time. Just pies and pizza don’t need knife cut on mat, use special knife plastic. I recommend and store for delivery and good quality goods.
S***i –
Thank you came quickly goods satisfied thank you
N***k –
Super!!! Excellent mats, fast delivery, responsible store. Recommend.
A***a –
I only used it 1 time and very well
Customer –
Went for a long time, but the store always replied. The mat is good.
V*** –
The store is excellent, I order for work not the first time. Delivery for Krasnodar Region 17 days. Litter is very good, baking does not burn. I advise this seller and this product.
A***z –
As described, it is now only left to prove it
Customer –
Super Merci
A***n –
Very Good quality, very easy to clean and super tough. I recommend it to 100×100.
Customer –
Good product.Nice cleaning and the meat and food are beautiful
D***n –
great quality, thick and strong material.
R***s –
Nice store…fast shipping…thanks
O***i –
The goods came, in the case has not yet tried
T***r –
All super) The mat is excellent)) all as in the picture)
V***i –
For the second time I order, and for myself and for friends, a very cool thing, very convenient
M***o –
Everything is fine but not 10 pieces a 5, but I guessed it for the price, I do not take it for the first time
N***C –
Perfect nickel and fast delivery
Customer –
I couldn’t try I hope I will be satisfied
B***s –
Thank you, externally corresponds to the description. As I try in the case, I’ll add ..
A***v –
It’s fine. Goods recommended
S***i –
Still not tried
C***z –
Very good product