Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of clickandpick.eu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A*** –
Exactly as shown in T picture
Customer –
Covid-19 could not be delivered late due. I opened a dispute. Store is return my money.Order again and receive.Thank you Clickandpick
Customer –
The product came in time, awesome device, I recommend.
Customer –
Super, thank you!
U***a –
Delivery is two weeks. Massager in working condition.
A***z –
Okay, but I don’t know how it works. Instructions in Chinese
Customer –
Works.Thank you store!
M***e –
it works ok, if it helps, time will tell….
L***E –
I ordered on May 17 and received on June 13. This corresponds to the description and it works. It gives an electric sensation, it’s not what I prefer as a heating sensation that extends. Well, it works. Thank you
P***p –
Recommend all comply with description!!
I***r –
Order two, sent one, opened a dispute. About the massager, I liked it, three modes, two paltch batteries (in the kit do not go)
F***o –
Super package received today now there is more case to test it to see apart from that super cool store
S***e –
only the cable was broken a little bit 
Customer –
Fast and high quality
Customer –
Good product compliant
H***r –
Really good item! I recommend it!
W***g –
I was a little confused about the settings in the beginning but you have to put in 2 double A battery’s to turn on and it works.
Y***y –
Thank you
R***r –
I don’t really like how it massages, it’s more like an electric pulse.
M***D –
thanks
A***l –
va genial
N***a –
Very nice.
P***t –
I can only recommend! Thank you!
K***a –
I don’t like the electric sensation.
Customer –
Thank you
A***o –
It came very fast, it’s fantastic.
S***n –
All like, only for a long time the delivery was and still lost)))))
N***O –
Good product, correct description, trusted store
B***i –
The goods came and did not work, lay a few days in peace and earned. The store actively answers. Recommend seller
V***a –
Finally I got it, I was on the road for more than 2 months. Everything is whole and in working order. We will use it.
R***r –
The second time I use the syllables of this store and very satisfied, the goods are quality, well packed, came quickly. Recommend.
I***a –
Everything is super!
I***i –
Works fine. From 2 AAA batteries. Shipping fast.
Customer –
Shipping so fast! Nice quality.
I***V –
As in the description
A***n –
I ordered a friend, he is happy, although he is difficult to please
A***v –
The order was quickly tried in the case-a great thing! Thank you store. Soon I will order 2 more pieces.
F***A –
Arrived super fast, perfect! Is very strong, works very well, recommend.
R***r –
Got a massager in the complete kit, as it was in the description. Immediately checked in, really liked everything. Massage turns out good on the neck and back is done simultaneously.
Customer –
Not as effective as the store wrote
J***l –
The electrotherapy massager is very good for my neck..
L***e –
Thanks! Fast delivery and nice product. Everything works
A***v –
ок
Customer –
Good product. Thank you
A***e –
fast delivery and product as described.
V***o –
Excellent. It came very fast, it took me only 5 days to get home. I will ask for insurance again, thanks to shop.
R***n –
Goods received!
M***n –
I absolutely love this! Took a long time to arrive but it works. The pulses aren’t too harsh. Nice settings, easy to control.
M***a –
The massager came very quickly. I ordered 3.08.20 and received it on 17.08.20 batteries are not included. Everything works. Thank you very much to the seller
M***a –
All OK
W***a –
Je suis très satisfaite merci
T***i –
The goods arrived ahead of schedule. Everything works. Thank you very much to the seller !!!
V***i –
Everything is good, it seems to be working so far
*. –
All OK. Only current pulses come from one side. Looks like a marriage,but in general the thing is not bad. Feeling good. Thank you seller for the fast delivery
J***S –
funciona,recomendados, excelente
A***y –
I arrived in 3 weeks, packed in a regular bag, there is an instruction in English, wiring for silicone linings and the linings themselves. Powered by 2x AAA batteries. I checked it, a worker, it stings like from electropharesis, I would say it doesn’t shock))) I study the instructions
G***r –
Dear seller, Massager received. Thank you very much.
Customer –
Looks like product advertised. I will try and see how well it helps.
I***n –
I bought 2. One was broken . Im sure it was the post. But nice thing..
G***a –
Everything works. Packing of course is very good
G***n –
Works fine!
O***i –
The effect has not yet received, but it works great. It hurts on 1-2 modes.
Customer –
Good massager according
D***s –
Just like in the description, now there’s no proof. It took a while for logistics issues in the parcel but they gave him excellent tracking
J***A –
Very good is great
V***n –
Delivered in 34 days. Packed well. I tried, it works. The store is happy.
J***a –
Arrived well without novelty
Customer –
GOOD
Customer –
Did not expect so quick, very nice, I’m very satisfied
C***n –
very happy quick delivery haven’t used yet. thanks store
D***a –
The declared functions work, came within a month
J***b –
Massager works perfectly and is exactly as described. Shipping took 24 days.
I***a –
very good !!
L***r –
I received for 10 days after the order. all as in the description. I’ll write about the benefits later. I took it for a gift.
Customer –
Cool funny thing, I think it will be useful in the far Road behind the wheel. Awesome plucking and invigorating neck
F***r –
Good product, too bad that notice is not in French!
A***o –
Come, it’s fine. I’ll check. Batteries are not included.
A***v –
Came in 18 days
E***r –
The product was quickly delivered but I do not like the electrical pulses it sends. I find it very unpleasant I expected a relaxing, massaging product. I wish I could return it
V***v –
The device really relieves pain, I have been using the same for several months. Therefore, I ordered another one as a gift.
J***z –
Excellent. As it is for Christmas gift, later I will leave valuation more adjusted to its functioning
J***s –
It arrives quickly. The instruction is clear to understand and it works well. The function has 6 modes in automatically mode. A good product.