Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of clickandpick.eu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***n –
ok
Customer –
quality is good! arrived slow, but it seems it was worth the wait! recommended! 5*
Y***r –
Excellent magnet, very stylish Looks
M***m –
All-class
V***n –
It looks awesome, it keeps even small.
M***v –
Great thing. Well holds both large and small knives. Delivery mega-fast can be taken delivery satisfied with the store recommend
R***r –
Very convenient! Magnet strong, good Holds even large knives.
P***l –
Super quality, consistent with the description. Magnetic on both sides, ideal for my Japanese and Chinese kitchen knife
G***s –
Bamboo peculiar smell a little long but ink fabric harness Cotton buttons.
P***e –
Very fast shipping, perfect packing, high quality magnets, good bamboo wood, I strongly recommend this store. Thank you very much friends
V***v –
Very convenient holder.
S***s –
All OK, the knives are magnetized, if shaken strongly, they will fall off, but if not run, they hold tight enough. Sizes on the photo (took the largest)
C***i –
Pretty board, good magnet. Only small knives need more space, because not holding the same blade
E***e –
Beautiful object, very practical, the magnet is enough for big knives.
T***w –
Good product, very fast delivery, arrived with a slight dent on the corner but doesn’t distract from the product. The magnets are strong and can hold up everyday knives but struggles to hold heavier knives from sliding down. It’ll slide down and either hit the tip or the handle of the blade. It will not slide left and right, only down. The knife and honing steel out the back were deliberately placed in that angle. Would recommend
O***n –
works perfect. very glad with the product. slow shipping due the COVID. not store fault.
Customer –
good
S***y –
A good board, the knives keep reliably. Delivery is fast, packed perfectly. Thank you store.
Y***v –
Excellent stand, made very high quality, looks great. Magnetic knives perfectly-firmly, but not so that the stand is dragged behind the knife, when you want to stick it out. Packed was super reliable, drove surprisingly quickly.
A***r –
The item is good, the magnet is strong, can hold 4-5 knives solidly. Yes the shipping was long, but it is pandemic situation, be patient! : )
Customer –
looks great, feels sturdy. smaller knifes aren’t as securly on there but the magnet is strong enough to hold them up. the fact it is double sided is great.
A***n –
Well packed but the seller also sent a screwdriver with the screws, the magnet is powerful. Recommend
K***v –
Cool magnetic board! I bought this five years ago and the varnish coating slightly peeled off on it. I bought another one. There are many knives in the kitchen – I use both.
L***x –
Thanks. All perfectly. The product is super. Very fast delivery
I***a –
A little chipped came along the edge, for this we remove a star
A***a –
Qualitatively, stylishly, magnets are strong!
T***v –
It’s been a long time.
D***k –
Long thin knives keep good, wide too strong, shoot only movement up, otherwise, the whole stand is drawn for itself (however, there is nothing to do with it, in addition to increasing the weight of the design). Short knives the bottom magnet tries to pull down, and the rounded handle separates it from the stand. The knife does not fall, but it does not remain as confident as I would like. I have an excellent Japanese stand for 6 knives, unfortunately not played by the Chinese. The only problem is that the Japanese made it from “plastic Wood” (DVP, glued with wooden film). Ie, the design for 5, and the execution for 3.
G***i –
It’s great product, byt brought with 2 broker corners…
J***Z –
Super,love it.
A***i –
All as described, thank you
M***o –
Knives hold very tight. Impressions are better than expected.
J***e –
Very pleasantly surprised, the packaging was perfect, the product easy to assemble, with the screws and even the screwdriver, when the quality is well finished, I recommend this support.
P***n –
Quality, visually, good. The magnet is powerful enough, the knives do not hang out. In the kit there are self-tapping screws and a simple screwdriver. Let’s see how the tree will behave with time
G***s –
Great stand
M***a –
Knives are holding.
V***o –
Very cool holder for knives. Magnets are powerful, they will wipe out beautifully. Everything is done perfectly. Very pleased with the purchase. Recommend!
G***a –
très bon
D***r –
Great stuff. Came very high quality packed. Appearance for 5 +. Thank you store!
M***y –
Very nice and good quality