Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of clickandpick.eu
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***w –
Great bag just the job and great quality would recommend.
G***a –
Заказывала сумку 345mmx130mmx55mm., а пришла 400х130х55. На велосипед эта не становится. Я недовольна.
J***s –
Exact product description, good capacity and good materials in addition to fast delivery times.
G***a –
за свои деньги хороша
A***o –
Посылка пришла быстро. Сумка восторга не вызвала, ткань могла бы быть и потолще, пожестче, застежка еще одна не помешала бы снизу. Брал на замену сумке ROSWHEEL из-за размера, той не хватает. Но эта оказалась похуже сделана. Проблема найти сумку подходящего размера и при этом хорошего качества, даже не смотря на цену.
I***k –
Delivered in three weeks, recommend
A***p –
All in OK,thank.
M***c –
The quality is perfect, as expected. The delivery was extremely FAST (only 6 days to CZ). I can recommend the store.
A***D –
Для своей цены пойдет! 🙂
Customer –
WOW THX!
Customer –
bon sac livraison rapide bon vendeur, je recommande merci vendeur
A***n –
Ткань на мой взгляд тонкая. В местах швов местами вовсе виден свет. В общем “китай”. Если планируется использовать под какие-либо “тяжести”, то наверняка порвётся.
M***r –
Thanks.
Y***y –
Доставили быстро, товар полностью соответствует описанию. На вид сумка выглядит качественно, нитки не торчат. С продавцом не общалась, описание достаточно подробное
V***I –
In appearance, everything is OK
M***o –
Nice bag. Great quality. Thank you
P***n –
Norma.
S***v –
Nice bag. Very pleased. Recommend.
D***v –
A good bag, very roomy, two zippers are very convenient, easy to open, in general I advise!
C***c –
Much bigger than I expected but good
L***r –
Comfortable bag. Strong, from the rain protects, sewn well.
D***s –
As described. Nice and big bag for my bicycle.
C***d –
Fast delivery superb quality
S***v –
The goods were not sent out, asked for 2 more $ per shipment. Now again there is this product in the proposals and again there will be fraud.
E***i –
Very quickly, the goods correspond. I recommend it to everyone.
M***o –
Large bag, came quickly, the quality is good, looks better than in the photo
L*** –
All is Well perfectly fit
A***a –
Pretty normal bag. I thought it would be denser. Wet. Easy. For these money is quite a normal option
B***s –
very nice bag man.
G*** –
Very good product. Just post took to deliver. Recommend the store and this product and showww
V***k –
The thing is good, good! Im happy!!!
L***n –
Nice bag. Thank you very much to the store for prompt shipment and good packing.
Customer –
Only 1 strap side and it in upper by what bag the sways.
S***s –
The first impression is good, the quality is good looking, time will show 🙂
Customer –
The quality is not bad, the water half is included
A***v –
Good bags
I***v –
The bag went for a long time and for a very long time lay on the mail for Not clear reasons for me and so on led approached as a native very happy all stitched all locks work I like the producer recommend responsive
D***v –
Bag of norms. Large everything is placed, but here the rear fastener could be done below so as not to hang out
E***v –
Great bag
I***a –
Normal bag